Customer Solutions


Your partner for last-mile reliability

At Gate Gourmet we have a passion for on-time performance, and it shows: We handle more than 3 million airline flights a year with an average reliability rate of over 99 percent.

Here are a few more statistics:
  • We have a global presence at about 120 airports worldwide and a proven track record managing complex, high-volume international gateway hubs
  • We operate a fleet of nearly 1,900 high-loader vehicles to serve our customers efficiently and promptly. Many of our trucks are equipped with cooling systems, on-board cameras and state-of-the-art engines, meeting strict environmental standards.
  • We provision up to 200,000 items, ranging from food and equipment to passenger amenities, for a typical long-haul international flight.

Before a flight can be dispatched, thousands of individual items must be provisioned to make the trip safe and comfortable for passengers. Getting the right items on the right flight at the right time is a huge challenge, requiring precise coordination for loading and unloading trucks at busy gates, flexibility to meet critical turn-around times, and a mastery of logistics to ensure reliability. Here’s how we do it:

Pre-Flight Cart Packing, Delivery and Galley Loading

We orchestrate the assembly of meals according to specifications, pack the service trolleys in the prescribed manner, stage the carts for loading in controlled coolers, and execute delivery in high-loader trucks to provision the aircraft’s galley accurately and on time.

Post-Flight Aircraft Stripping; Equipment Washing and Sterilization; Trash Disposal

We remove carts from arriving aircraft and take them to the flight kitchen for unloading and sanitization. At locations set up for recycling, refuse is sorted accordingly. For international flights, we separate trash from the general waste stream according to regulations and sterilize it before disposal. Re-usable items such as crockery and cutlery are sent through the dishwashing/sterilization line. Carts are thoroughly washed and sterilized, according to specifications, and the trolleys undergo safety inspections to check for proper functionality.

Inventory Management, Including Bonded Warehouses

We maintain separate and controlled equipment storage areas for each customer. Our employees collect the data for inventory management either through your system or via gategroup’s proprietary software, giving you the confidence that optimal supplies of any service item are always available, inventory is tightly controlled, and waste is minimized.