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Gate Gourmet and Amtrak
In the U.S., Gate Gourmet has a long-term relationship with Amtrak, the country's passenger rail service provider, dating back to 1999. The two companies refined a plan in early 2006 to monitor catering operations, perform administrative functions, provide the necessary labor at the commissary level, and enjoy savings in the cost of food, supplies and distribution.
To increase benefits to both parties, Gate Gourmet proposed an end-to-end management service, consisting of three basic initiatives:
- Increased management responsibility of product, distribution and labor;
- Reduction of redundant operational and administrative resources;
- Utilization of Gate Gourmet expertise to help manage menu development.
In addition to these changes, Amtrak introduced a new simplified dining service to target substantial losses on certain long-distance trains. The new service features fully prepared meals that require minimal on-board preparation. This means less cooking and meal preparation, translating to reduced costs of operations.
As with any customer of Gate Gourmet, it is imperative that we have no missing items, delays, accidents or equipment damage to ensure customer satisfaction and adherence to strict budgetary requirements.
It doesn't stop there. We are in constant discussion with Amtrak for better ways to conduct business and improve our joint efficiency, in order to maintain our win-win enterprise. To date, these have included the consolidation of multiple distribution channels; supplier and product rationalization and consolidation; streamlined deliveries and optimization of on-hand inventories; implementation of an integrated tendering process; introduction of alternative specifications; and an increase in outside sponsorship and branding opportunities.
Gate Gourmet provides service for all Long Distance, Regional, Metroliner, High Speed Premier ACELA (First Class and Café) trains, as well as the famous "Auto Train," using Amtrak's 13 facilities in 10 locations throughout the U.S.
Boston Unit 8122 Frontage Road Hours of Operation: 24 General Manager: Ron Jackson Assistant GM: Stephen Clarke Buyer: 617-345-7843 |
New York SS Unit 81439-29 Honeywell Street Hours of operation: Sun-Thu 24 General Manager: Ed Coursen Buyer: 212-630-7711 |
New York Unit 816Penn Station Hours of operation: 24 Main phone: 212-630-7255 NY Assistant GM: Mike DeLuca Buyer: 212-630-7711 |
Washington Unit 8181901 "W" Street Hours of operation: 24 General Manager: Frank Rubal Assistant GM: Ted Nebiyeloul Buyer: 202-906-1351 |
Washington Unit 820Union Station Hours of operation: 24 Main Phone: 202-906-3099 Department Mgr: Open Supervisor: 202-906-3099 |
Chicago Unit 8241500 South Lumbar Street Hours of Operation: 0400-2100 General Manager: David Richardson Buyer: 312-655-3598 |
Chicago Unit 8261500 Lumbar Street Hours of Operation: 0600-2300 Main Phone: 312-655-2071/2072 General Manager: David Richardson Supervisor: 312-655-2071 |
Miami Unit 8284627 East 10 Lane Hours of Operation: 0430-0200 Main phone: 305-835-1276 General Manager: Juan Garcia Buyer: 305-835-1276 |
New Orleans Unit 8301001 Loyola Avenue Hours of Operation: 0500-0130 Main phone: 504-528-7403 General Manager: David Richardson (also Chicago General Mgr) Buyer: 504-528-1643 |
Sanford Unit 832600 Persimmon Avenue Hours of operation: 0800-1630 Daily Main phone: 407-330-6070 General Manager: Ralph Baity |
Los Angeles Unit 8362450 Enterprise Street Hours of Operation: 24 Main phone: 213-683-6714 or 6715 General Manager: Saeed Shekarchi |
Oakland Unit 8381851 5th Street Bldg 51 Main # 510-433-5618/19/20 General Manager: Delores Mejia Buyer: 510-433-5619 |
Seattle Unit 840222 South Holgate Street Hours of Operation: 0500-2330 Main #: 206-382-4149 General Manager: Kevin Westphall Buyer: 206-587-4383 |