Performance Management

Improving Service through Performance Management Innovations

Partnerships are built on trust.

To continuously improve our relationship with you, eGate Solutions includes a Performance Scorecard that provides a set of Key Performance Indicators specifically targeted at measuring and analyzing our service delivery performance. Every day we gather statistics on our operation and measure our performance compared to yesterday, last week, last month and last year. Gate Gourmet delivers the highest quality catering service, but we know even the best can be improved. We strive to achieve and exceed our performance targets so that your experience with us gets better and better.

And so that you can see for yourself how we're doing, the Performance Scorecard is available through the InFlight ExchangeTM. You'll have access to the same performance data as we do, and you'll be able to see our analysis and trend profiles. We want you to see when we're doing well! And if we need to improve, we collectively can keep score on the progress being made.

The Performance Scorecard provides the information needed to:

• Manage with the facts - quantifiable measures that reflect how you want to do business;
• Benchmark best demonstrated practices to improve product and service quality;
• Achieve faster quality issue resolution;
• Reach detailed understanding of product and service specifications;
• Ensure efficient and smooth Gate Gourmet station start-ups

If you want to know how Gate Gourmet is performing, we have the facts.

Get a real-world look at our solutions in action in Solutions Case Studies